Why was my order blocked?

In order for our services to remain safe and secure, all orders pass inspection by our automated fraud detection system. In addition, all flagged orders are also checked manually by our expert staff in order to determine the threat level.

If the corresponding risk score rating, which we give to all orders, turns out to be higher than our parameters, the order will be considered too risky and will be rejected.

However for this type of situation we have alternative verification methods available. For accounts to be manually verified by our staff please provide a scan or photo of ID, Passport or Drivers license by opening a ticket with our sales department.

You data will be stored encrypted and will be deleted once the period has passed that requires us to store this data. Please take a note that there is no need to worry as you are able to blank sensitive data such as ID number, and you can watermark your documents with the text For Woktron Verification Only.

If you are placing a legitimate order and you are blocked from proceeding please contact us by open a sales ticket, start a chat or give us a call and we can unblock the order pending further human verification.

In this case we are sincerely sorry for the inconvenience this may have caused to you. However, this is an important process in order to protect our business and all of our current and future clients.

  • 14 Users Found This Useful
Was this answer helpful?

Related Articles

How is my service monitored?

WOKTRON maintain internal and external monitoring systems for every server in our Data Centers....

Bandwidth allocation

Bandwidth is the amount of data that can be transferred to and from your account in one month....

How to add a support contact

You can add additional contact e-mails quickly in our billing and support system.   Log into...

Excessive Resource Usage

  Woktron Web Hosting’s system administrators are monitoring our network 24 hours a day, 7 days...

How to add funds as credit to your account

Add funds to your account with us to avoid lots of small transactions and to automatically take...