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Abuse 5

Abuse related enquiries and Take Down policies

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 Additional IP addresses

  Additional IP addresses can be ordered for the following products only: Enterprise Web Hosting (maximum 2) Virtual Private Servers Dedicated Servers To order an additional IP address, please log into your Client Panel account....


 Bandwidth allocation

Bandwidth is the amount of data that can be transferred to and from your account in one month. Bandwidth is reset on the 1st of every month, except for Virtual Private Servers. Virtual Private Server bandwidth is calculated by billing...


 Bitcoin Payments

We're delighted to inform you that we now accept Bitcoin payments, in addition to PayPal, Visa, Mastercard, American Express, JCB, Discover, Union Pay, Bank Transfers and Western Union Transfers. Bitcoin is a decentralized P2P...


 Excessive Resource Usage

  Woktron Web Hosting’s system administrators are monitoring our network 24 hours a day, 7 days a week to ensure the optimal health of our servers, network infrastructure and software.  In a shared environment where all customers on...


 How do I upgrade my web hosting plan or VPS?

Upgrading is made very easy with the system we have setup. To upgrade your account to another package or even downgrade for that matter, all you must do is login to your client control panel and follow the instructions below: Login to...


 How is my service monitored?

WOKTRON maintain internal and external monitoring systems for every server in our Data Centers. The servers are checked at short intervals using various network monitoring software. WOKTRON monitors uptime as well as individual features...


 How to add a support contact

You can add additional contact e-mails quickly in our billing and support system.You can do so by logging into your account at http://www.woktron.com/secure/login.php Once you are logged in click on "Update Your Details" in the area...


 How to cancel your web hosting plan

You can cancel your service from within your Client Area Control Panel. Login to our client panel Click "Services" in the top menu and then "My Services" in the drop-down menu. Click "View Details" next to the service that you wish...


 Money back guarantee

If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your payment will be reversed. No advanced notification is required, no paperwork, no red tape, no catches whatsoever......


 Resource Allocation

We have a number of limitations that are applied to all web hosting plans. These lmits are in place to ensure fair resource usage for all accounts on our servers.   Shared Web Hosting   STARTER SMART PREMIUM...


 Scope of Support

This article is to explain the level of support we offer as part of your web hosting account. We, as in your web hosting provider are responsible for providing support for the following issues: What we support: Common Services....


 What payment methods do you accept?

  Credit Card We accept VISA, MasterCard, American Express, JCB and Discover. Debit cards can be used for payment as long as they have a Visa or MasterCard logo. Pre-paid credit cards are accepted from Visa, MasterCard, and American...


 When will I receive my invoice?

  IMPORTANT: Your invoice will be sent to the e-mail address you registered with, so it is very important to ensure your correct email address is registered with us at all time.   New Orders You will receive an invoice for each new...


 Why was my order blocked?

Here at Woktron Web Hosting we take fraud very seriously. We have an automated system in place to screen all new orders at sign up for signs of potential fraud. There are several factors that determine what orders we will block and those...