If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your payment will be reversed. No advanced notification is required, no paperwork, no red tape, no catches whatsoever...
Our 30-Day Money Back Guarantee applies to the following services only:
- Shared Web Hosting
- Enterprise Web Hosting
- Reseller Hosting
- Server Management
- FTP Backup Storage
- UPMON Uptime Monitoring
Woktron provide a 15-Day Money Back Guarantee for the following services:
- Virtual Private Servers
- Semi-Dedicated Hybrid VPS
- Cloud VPS Reseller
Please Note: Due to the nature of the product, the money back guarantee does not apply to domain name registrations, transfers or renewals, software licensing, SSL security certificates and the lease of dedicated servers.
The Money Back Guarantee period starts when the account is initially activated, regardless of any promotions used or free trial periods.
How to process your refund
- Cancel your account via the online form in your client area.
- You will receive an automatic reply confirming we have received your request.
- Open a support ticket, and ask for your refund.
- You must get written confirmation from Woktron Web Hosting stating the amount of your refund.
Please allow up to 14 days for your refund to process.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. See section 13 of our Terms of Service for more information