If you suspect your hard drive is broken and you still have access to your dedicated server we request you do a number of tests before submitting a ticket with our technical support department.
Providing as much detail concerning your issue or problem is key to resolving your issue or problem in a timely manner. Please do not omit any detail or error message. Remember that without the server name, we can not respond to your request.
Test Your disk
smartctl -a -d ata /dev/sda
If the server has two disks
smartctl -a -a ata /dev/sdb fdisk -l cat /proc/mdstat (this command is not compatible on servers running Window
Regularly scheduled backups of important data should be performed for maximum protection.
Data backups and recovery are the customer's responsibilty.